Shipping policy
At Nearly Naked Veg, we are committed to delivering your orders in a timely and efficient manner.
Christmas Delivery
Please visit our Christmas orders page.
When Will I Get My Order?
We understand that you're eager to receive your purchase, so we've made our delivery process as simple and straightforward as possible.
Here's how it works:
Next Day Ordering Days & Delivery:
| Order Day | Delivery Day |
|---|---|
| Monday (before 1 pm) | Tuesday |
| Tuesday (before 1 pm) | Wednesday |
| Wednesday (before 1 pm) | Thursday |
| Thursday (before 1 pm) | Friday |
| Friday (before 1 pm) | Saturday |
| Saturday | Tuesday |
| Sunday | Tuesday |
What about bank holidays?
We observe all bank holidays. If your expected dispatch or delivery day falls on a bank holiday, it will shift to the next working day.
Shipping Rates
Shipping rates for your order will be calculated and displayed during the checkout process. These rates may vary depending on the weight and size of your order, as well as your delivery location.
£4.99 Over £19.99 basket
£5.99 Orders under £19.99 basket
Delivery Areas
We currently offer national delivery within the United Kingdom. Unfortunately, we are unable to ship to PO Boxes, military addresses, or addresses outside of the United Kingdom.
Order Tracking
Once your order has been dispatched, you will receive an email containing your shipment tracking information. This will allow you to monitor the progress of your delivery and estimate the expected arrival time. Using the link sent by DPD Local or RoyalMail, you will also be able to update delivery preferences if needed. If you did not specify delivery instructions when placing your order, you can use this link to select a safe place for the parcel to be left or choose an alternative delivery option, such as delivery to a neighbour.
Delivery Issues
In the unlikely event that you experience any issues with your delivery, such as missing, damaged, or delayed items, please contact us immediately at help@nearlynakedveg.co.uk. We will work diligently to investigate the matter and assist where possible.
Please note that we are not responsible for delays caused by circumstances beyond our control, including but not limited to adverse weather conditions, courier delays, traffic disruption, lost parcels, or other unforeseen circumstances affecting the courier network.
Customers are responsible for providing accurate and complete delivery information at the time of ordering. This includes the correct delivery address, access instructions, and any entry codes required to access secure buildings or gated properties. We are unable to take responsibility for failed or incomplete deliveries where insufficient or incorrect delivery information has been provided.
Once your order has been dispatched, DPD Local may provide options to update delivery preferences using the tracking link sent to you. This may include selecting a safe place or nominating a neighbour to receive the parcel.
Due to the perishable nature of our products, parcels cannot be returned to the depot or redelivered at a later time once they are out for delivery. Deliveries will therefore be completed either by handing the parcel directly to the recipient, leaving it in a designated safe place, or delivering it to a nominated neighbour or alternative location selected through the courier.
Delivery will be considered complete once the courier has recorded the parcel as delivered at the delivery address, safe place, or nominated neighbour, including where photographic delivery confirmation has been provided. Nearly Naked Veg cannot accept responsibility for parcels that are lost, stolen, or damaged after they have been delivered according to the delivery instructions provided or the courier’s delivery confirmation.
However, if you experience a genuine issue with your delivery, please contact us and we will always do our best to assist and investigate the matter with the courier.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services constitutes your acceptance of these changes.